Delivery and Returns

Items ordered before 12 Noon GMT on working days will be dispatched the same day.

Our working days are Monday to Friday, excluding Bank Holidays.

Lifesize Cutouts and Big Heads
Courier Delivery – is by tracked courier service and takes 7-10 working days.  Please ensure that somebody is available to sign as parcels will not be left without a signature.

Mini Cutouts and Masks
Are sent by domestic service and takes 10-14 working days.

Masks and Minis are sent with an Affirmation of Delivery (AoD) It is cost prohibitive to send them tracked as standard.

Returns

At Snap we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

We can accept a return on a total of one, only, the item if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights.

Returns of items that are damaged must be brought to our attention within 3 days of delivery.